FAQ

Your Night At The Opera

In general, performances are on The Plácido Domingo Stage in The Mahalia Jackson Theater for the Performing Arts – The walking entrance is at 801 N. Rampart Street (map). The automobile entrance is on Basin Street. Plan to arrive an hour early and enjoy the “Nuts and Bolts” lecture on the 2nd floor mezzanine or take a stroll through beautiful Armstrong Park. Friday performances begin promptly at 8:00 PM and Sunday matinees begin at 2:30 PM.

What should I wear?

How much is parking?

What if I’m late?

What is Nuts & Bolts?

How will I understand what they sing?

Do the singers use microphones?

When do I clap?

How do I replace lost or forgotten tickets?

I am unable to attend?

Can I upgrade my ticket?

What if I need to exchange my ticket?

What should I wear?

In present day New Orleans, you’ll see opera-goers wearing everything from ball gowns and tuxes to blue jeans and button-downs.  Feel free to dress up for a special night out, dress down for comfort, or find your own happy medium.  When it comes to the opera, almost anything but the most casual wear is considered appropriate.  But don’t forget – the theater can be cold so please bring a shawl or jacket for your comfort.

How much is parking?

Parking is $15.00 (cash only) for each performance. To save time, have the exact cash in hand as you approach the attendant.  Accessible parking for persons with disabilities is available at the house right entrance. Find a map here.

What if I’m late?

Patrons are urged to arrive early – there is absolutely no late seating. Patrons arriving after the start of the performance will be asked to view as much as the first act via video monitors in the lobby.

What is Nuts & Bolts?

Nuts & Bolts is a discussion held one hour before the performance which will educate and inform you about the performance that night.  The talk is held on the 2nd floor Mezzanine.  The doors open one hour before curtain.

How will I understand what they sing?

English text is projected on a screen directly above the stage.  These are called supertitles. Click here to learn more about supertitles.

Do the singers use microphones?

The talents of New Orleans Opera singers and musicians are presented without amplification.  Some of the most dramatic moments in opera are the quietest, so please don’t create noisy disruptions such as talking, rustling programs, or fiddling with candy wrappers.

When do I clap?

Enthusiastic displays of appreciation are always welcome after a well-executed aria.  If you’re not exactly sure when to react, just follow the crowd.  Feel free to shout “Bravo!”

How do I replace lost or forgotten tickets?

Replacement of tickets is a subscriber benefit. If your tickets have been misplaced for any reason call the New Orleans Opera Box Office until noon on opening day and your replacement tickets will be printed and held for you at the left hand Box Office window marked “Will-Call” If you notice they are missing after hours on performance day, come to Customer Service Window at the Mahalia Jackson Theater and we will reprint your ticket.

I am unable to attend?

Treat a friend to your ticket or consider donating them back to the Opera by calling our box office at 504.529.3000 at least one hour prior to the performance.  If you get an answering machine, please leave your name and day of your performance.  You must also return your tickets to the Opera Box Office on Girod St. – You will receive a tax letter for your contribution. You may donate an unused ticket in person at the box office on the evening of the performance. We are not able to accept ticket donations once the performance has begun.

Can I upgrade my ticket?

You may upgrade you ticket anytime by calling the Box Office at 504.529.3000. At the theater, simply visit the Customer Service window at the Box Office. The cost is the difference in face value of your ticket and the cost of the upgrade ticket.

What if I need to exchange my ticket?

Subscribers are welcome to exchange their tickets for another performance of the same opera until 5:00 PM of the Thursday preceding any performance. Exchanges may be made in person or by phone at 504.529.3000. Exchanged tickets will be held at the theater’s Will Call window on the evening of the performance. Every attempt will be made to give you seating similar to your subscription seats, however, be advised that many of the sections sell out well in advance of the performance and we cannot guarantee that you will be seated in the same location as your original tickets.

We must receive your old tickets prior to issuing the new tickets.  You may either mail your tickets to the Box Office if time permits, or fax a copy of the torn tickets to 504.529.7668 prior to noon on the Friday of the first performance.  If we are not able to return your tickets by mail, they will be held at the theater’s Box Office Will-Call window.